Shipping and Delivery
Shipping
The method and cost of shipping varies depending on the selected Shipping Country. Shipping rates will be calculated during checkout.
USA
- For orders more than €300, Express Delivery will FREE
- For orders less than €300, Express Delivery will be €30
Actual delivery time:
DHL Express: 2-4 working days
Italy
- Free Delivery
Actual delivery time:
2-4 working days
European Union
- For orders more than €400, Standard Delivery will be FREE.
- For orders less than €400, Standard Delivery will be €10
- DHL Express Delivery: €20
Actual delivery time:
DHL Express: 1-2 working days
FedEx Standard Delivery: 3-5 working days
Albania, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Switzerland
- DHL Express Delivery: €30
Actual delivery time:
DHL Express: 2-4 working days
United Kingdom
We cover ALL importation fees for shipments to the UK.
- DHL Express Delivery: €37
Actual delivery time:
DHL Express: 2-4 working days
Rest of the World
Shipments outside the EU may be subject to local duties or taxes and must be paid directly to the courier. eye-oo.com is not liable for these costs and will not be able to reimburse. The cost of shipping may vary from country to country, it will be calculated at checkout.
- For orders more than €350, Delivery will be €30
- For orders less than €350, Delivery will be €50
Actual delivery time:
DHL Express: 2-6 working days
Please contact us by e-mail if you are unsure about shipping and taxes outside the European Union.
Handling Time
Ready-to-ship products are usually shipped within 2-3 working days. Processing can take up to 10 working days if the item comes from the manufacturer’s warehouse.
Our Customer Service team will notify you promptly regarding any unexpected delays.
Delivery
All orders are packed and shipped from our partner locations. Each item will be personally inspected by qualified personnel to ensure that you do not receive anything but pristine eyewear.
All orders will be shipped by our courier and will require a signature upon delivery. When your order is shipped you will receive an e-mail. Please calculate the delivery time from the time you receive this e-mail. If all goes according to plan you should normally expect to receive your order within 3-4 working days.
However, be aware that occasionally delays can occur that are beyond our control. We will do everything we can to avoid this and keep you up to date. If your parcel does not arrive, you have 5 (five) working days from the receipt of the shipment confirmation email to notify eye-oo.com that you have not received your item, otherwise we cannot be responsible for lost shipments.
Failure to notify eye-oo within this timeframe will result in the claim not being accepted.
If you have any questions or special requests please email customerservice@eye-oo.com
Tracking
After your order has been fulfilled, you will receive a tracking number by email. The tracking page will always show the current status of your shipment.
Notify Me Items
Delivery times for Notify Me items depend on our suppliers. We will contact you within 24 hours of receiving your order with an estimated delivery time and keep you posted every time we receive up to date information from our suppliers.
Return Policy
At eye-oo, we strive to ensure your satisfaction with every purchase. If, for any reason, you are unsatisfied, we have a straightforward return policy in place to facilitate the process. Please take a moment to review our Return and Refund Policy.
For further information or any shipping-related inquiries, please don't hesitate to contact our dedicated customer service team at customerservice@eye-oo.com.
We appreciate your understanding and cooperation.
Thank you for choosing eye-oo.
Last updated: 30 September 2024